Return Policy
At Alpha&Omega, we value your satisfaction and want to ensure you have a positive shopping experience with us. Please take a moment to familiarize yourself with our return policy, which includes information on return costs, timeframes, and size exchanges.
1. Eligibility for Returns:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Items must be returned within 14 days of receiving the product.
2. Return Costs for Clients:
- Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged or defective product).
3. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.
4. Size Exchange:
- If you ordered the wrong size, we offer a one-time size exchange. The customer is responsible for covering the shipping costs for the exchanged item.
5. Exceptions:
- Personalized or custom-made items are exempt from being returned unless they arrive damaged or with a manufacturing defect.
6. How to Initiate a Return:
- To initiate a return, please contact our customer service team at help@alphaomega-fashion.com and provide your order details. Our team will guide you through the return process.
Thank you for shopping with us. We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or concerns, please don’t hesitate to contact us.
Pre-Orders
Pre-Order Policy
Thank you for choosing to pre-order with us! We’re excited to bring you our latest offerings. Please review our pre-order policy below:
1. Pre-Order Process:
- When you place a pre-order, you are reserving an item that is not currently in stock but will be available in the future.
- Pre-orders are subject to availability and may be limited in quantity.
2. Payment:
- Full payment is required at the time of placing a pre-order.
- All prices are final and will not change, even if the item’s price is adjusted before release.
3. Estimated Delivery Date:
- The estimated delivery date for pre-ordered items will be provided at the time of purchase. Please note that this is an estimated date and may be subject to change due to unforeseen circumstances.
4. Order Modifications:
- You may modify your pre-order details, such as shipping address or size (if applicable), within 4 days of placing the pre-order. After this period, modifications may not be possible.
- Modifications can only be requested via an email send to myorder@alphaomega-fashion.com
5. Cancellations:
- Pre-orders cannot be canceled under any circumstances.