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At Alpha & Omega, we don’t just sell clothing — we build armor for warriors. Every piece we release is made with intention, strength, and endurance in mind. Our mission is to serve those who never quit, who rise even when the weight feels impossible to lift. Because of this, we treat every order and every customer with the same respect and care that we put into our workouts, our faith, and our community.

Before You Contact Us

We want to be fully transparent: we are a small, committed team. That means our time goes directly into creating, shipping, and ensuring quality — not into answering duplicate questions. So before you reach out, please:

Check the FAQ Page: You’ll find answers to the most common questions about sizing, shipping, and order timelines.
Read the Return & Refund Policy: Our policy is crystal clear — we only replace or refund items that arrive damaged or misprinted. Wrong size ordered? Change of mind? That’s not covered.
Look at Your Order Confirmation Email: Tracking information is always included there, and it usually updates faster than we can.

Taking these steps saves you time — and allows us to respond faster when something truly needs our attention.

How We Handle Communication

We do not take support calls. We do not handle support through Instagram or TikTok DMs. Why? Because our values are clarity, accountability, and honesty. Written communication creates a record that protects both you and us — making sure nothing is misunderstood, lost, or ignored.

Every message we receive is reviewed carefully. We don’t outsource our responses; we handle them ourselves. This means you’re talking to the real Alpha & Omega team — the same people who oversee the brand, the same ones making sure your gear arrives ready to be worn into battle.

What to Include in Your Message

If you truly need to reach us, we ask you to respect the process:

Have your order details ready — include your order number and the date of purchase.
Be specific — tell us exactly what the issue is (e.g. “The print is misaligned” vs. “It looks weird”).
Photos are required for returns/refunds — if your product arrived damaged or misprinted, you must send us unpacking photos showing the issue clearly.
Keep it direct — we’re human, and we value time. A clear message gets solved faster than a vague one.

Frequently Asked Questions

You always receive a tracking link in your order confirmation email. Please check your inbox (and spam folder if needed). Tracking updates are handled automatically by our shipping partner.

Since we work with print-on-demand, every product is made especially for you. Because of this, size exchanges or returns for the wrong size are not possible. Always check the size chart before ordering.

If your product arrives damaged or with a print error, please take clear photos immediately upon unpacking and send them to our support team along with your order number. We’ll quickly arrange a replacement or refund.

Our team usually replies within 3–5 business days. We’re small but dedicated, and we take the time to carefully handle every message we receive.

Last Check

If you’ve checked the FAQ, read the policies, and still need help, here’s the way forward:

Start by drafting your message carefully.
Make sure you’ve double-checked your order confirmation and shipping updates.
If you’re filing a claim, make sure your photos are attached.
Only after that should you send your email.

And here it is (written in a way that keeps spam bots from snatching it):
help [at] alphaomega-fashion [dot] com
(Replace [at] with @ and [dot] with . before sending.)

Our Response Time

We aim to respond within 3–5 business days. If your claim is valid, we’ll move fast to either replace the product or refund you. If your question is already answered in our FAQ or policy pages, we may simply direct you there.

Final Note

Alpha & Omega isn’t just clothing. It’s a statement of strength, discipline, and faith. Just as we expect you to train with dedication, we ask you to approach communication with the same mindset: prepared, respectful, and intentional. Do that, and you’ll always get the same energy back from us.

AlphaOmega-Fashion began in 2021 as a small gymwear brand. At first, it was about the grind, the hours in the gym, the discipline, and the push to get stronger. But what most people don’t see in training, or in life, are the struggles behind the scenes.

Like Olympic athletes who train for years without recognition, who sacrifice nights out, endure injuries, silence the doubts in their minds, and keep showing up when no one is watching... we’ve felt that same weight. There are tears, setbacks, and days where giving up feels easier than pressing forward. That is the part of the journey most people never witness. They only see the medal at the end.

In those moments of silence and struggle, we discovered something greater than discipline alone. We found God. Faith became the anchor that carried us through, and it changed not only our lives but the very heart of AlphaOmega. What began as a gymwear brand became a testimony: that strength is forged not just in muscle, but in spirit.

Every design we create now carries that story. It’s built for performance, yes, but also to remind you that discipline without faith leaves you empty. Faith gives meaning to the grind, purpose to the pain, and strength for the days when your own strength runs out.

Today, AlphaOmega-Fashion has grown into a community of over 50,000 athletes and believers, each walking their own path of discipline and faith. Together we train, we struggle, we grow, and through it all, we glorify Him.

AlphaOmega is more than gymwear. It’s a symbol of the unseen battles, the faith that sustains us, and the discipline that transforms us.

And just as a reminder, “The hardworking farmer should be the first to receive a share of the crops.” (2 Timothy 2:6)
Faith. Discipline. Strength. That’s what we stand for.